Finding an IT outsourcing company: Criteria for choosing best in the field
Among all IT services, outsourcing ranks first in terms of popularity and revenue. Customers seek service providers that can help them stay competitive in a changing business environment, particularly by adopting the latest advancements in artificial intelligence, cloud computing, and cybersecurity. Currently, the leading industries in digital transformation are healthcare and the financial sector, which require outsourcing companies to be versatile in building complex, yet highly secure, software solutions. These requirements, along with the vast array of software agencies on the market, place a burden on companies to conduct a thorough and lengthy assessment to find the best IT outsourcing company.
In this article, we'll explore the types and criteria of IT companies, examine the work that can be accomplished through outsourcing, and provide a list of established IT companies offering outsourced software development services. Additionally, we will discuss the approach Ronas IT uses to deliver successful projects to clients as an outsourcing partner.
What can an outsourcing company do?
When it comes to outsourcing, a wide range of tasks related to your software solution can be delegated. This can include everything from designing app interfaces to handling the entire product development cycle. Let's break down the outsourcing services that software development companies commonly offer.
Entire software development projects
A company might approach an outsourcing partner with just a project idea in their head, and the agency will gather requirements, design, develop, test, and, if needed, maintain the software product.
Custom software development
Sometimes an innovative idea doesn't match the existing resources of an organization, and, therefore, extra skills are needed to create a unique solution. An external team might have this expertise. For example, they might have numerous projects in the fintech industry, and can develop a solution faster.
Mobile app development
Software development companies take on mobile app development projects. Based on their tech stacks, companies offer iOS, Android, or cross-platform development. App development can be done using native programming languages like Kotlin and Swift, separately for each platform, or with cross-platform frameworks like Flutter or React Native, which allow development for both platforms simultaneously.
Web development
Web products of any complexity can be outsourced to a software development company, including landing pages, websites, web apps, and complex platforms. Web development can be performed with a great variety of technologies and frameworks.
UI/UX design
If a business doesn't have a design team, the creation of user interfaces and user experience can be outsourced to a vendor. Some companies offer a broader range of services, including brand identity, logo design, and complex animations.
Quality assurance and testing
This implies conducting various testing services such as functional testing, automated testing, performance testing, and security testing to ensure product quality. Also if an entrepreneur is planning to scale up the product, a skilled outsourcing team can provide code audit services and, if the code has flaws, conduct code refactoring.
DevOps services
DevOps practices include steps for automating the development process and establishing infrastructure, continuous integration and continuous delivery pipelines.
Cloud services
Cloud services allow for outsourcing the deployment and management of cloud-based solutions, including cloud infrastructure management, cloud migration, and cloud-native application development.
Software maintenance and support
Software maintenance and support is not an independent service, but rather follows the project development and release with an outsourcing company. Developing a product is just the beginning of the journey, and it's often easier to continue with updates, bug fixes, and user support with the same team that developed the software solution from the start.
Analytics
This service is provided at the predevelopment stage and required to set clear product goals, turn them into the product features, the set product requirements, define the budget and tech stack that allows to turn ideas into the feasible product.
Artificial intelligence implementation
Outsourcing development is one of the best and fastest ways to access emerging technologies without spending resources on their research and development. One of the most widespread requests for emerging technology implementation has recently become generative AI. In 2024, 72% of the businesses integrated AI into at least one function.
Cybersecurity services
Approaching a software development company might as well help enhance the cybersecurity of the application. It can be done by conducting security audits, implementing security protocols, and responding to security incidents.
API integration
Sometimes an existing product requires upgrades with new technologies provided by third parties. In such a case, API integration comes into play helping to connect software with other services and platforms.
ERP and CRM implementation
When a business scales up, an increasing number of processes require centralized control. Focused on their industry's core aspects and product enhancement, companies often lack the resources and expertise to implement a robust system for digital transformation. Therefore, it's more efficient to approach software developers who possess the necessary knowledge to implement Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.
Blockchain development
Creating decentralized applications or integrating blockchain technology into existing solutions. Businesses might need blockchain development to enhance data security, improve transparency, simplify operations with smart contracts, or enable new business models through decentralized finance (DeFi) and supply chain management.
Ways of software outsourcing
Outsourcing can be divided into three groups based on the vendor's location: software development can be outsourced to nearshore, offshore, and onshore agencies. Consequently, the vendor can be located in neighboring countries, more remote locations, or the same country as the client. According to forecasts in IT outsourcing, the offshore type is gradually becoming more preferred by businesses around the world.
The most desired locations and rapidly growing markets of software development outsourcing remain to be India, China, Latin America, the United States, and Eastern Europe, each has its competitive advantages. According to the analysts opinion, the advantages and concerns around outsourcing to these countries include:
India
Advantages:
- Large talent pool of IT professionals
- Lower labor costs compared to many Western countries
- Established reputation as a hub for IT outsourcing
Concerns:
- Potential communication barriers due to time zone differences
China
Advantages:
- Rapid growth in technological capabilities
- Large population provides access to a vast workspace
Concerns:
- Clients worry about intellectual property theft
- Data security issues are a significant worry
Latin America
Advantages:
- Easier collaboration for the clients located in the US
- Availability of skilled workers
Concerns:
- Language barriers may pose a challenge in certain areas
- Political instability in some countries might affect business operations
Easter Europe
Advantages:
- Highly skilled IT professionals
- Lower labour costs that Western Europe
Concerns:
- Concern about data security in some regions
- Political instability in certain areas
Software outsourcing vs in-house development
When deciding on a software development strategy, organizations often need to choose between building an in-house team and outsourcing the project to a dedicated development team. Both approaches have their advantages and disadvantages, and the decision largely depends on the specific needs and resources of the business.
In-house development
In-house software development provides greater control and flexibility over the project, allowing for adjustments to priorities and timelines as needed. It makes possible direct communication and immediate feedback in the process of app development, improving collaboration among team members. Additionally, it offers higher levels of data confidentiality and intellectual property security, as everything is kept within the organization.
However, building and maintaining an in-house team can be costly due to salaries, benefits, training, and infrastructure expenses. Finding and retaining skilled developers can also be challenging, particularly in competitive markets. Moreover, scaling the team quickly in response to software development demands can be difficult and may require long-term planning.
Software outsourcing
Outsourcing often leads to cost savings by reducing operational and labor costs, as businesses can work with skilled dedicated development teams from regions with lower wage standards. It also offers access to a vast pool of specialized professionals with diverse technical skills and experiences. An outsourcing service allows entrepreneurs to focus more on their core competencies and business operations by delegating custom software development to an external team.
On the other hand, software development outsourcing may present communication barriers due to time zone differences and cultural variations, which can hinder effective collaboration. There is also a reliance on external teams, leading to reduced control over the development process. However, transparent contract terms help to make sure that the outsourced team meets quality standards and deadlines.
Choosing between software outsourcing and in-house development requires careful consideration of various factors, including budget, project complexity, timeline, and long-term business objectives. In-house development offers tighter control and seamless communication, while outsourcing provides cost efficiency and access to a global talent pool. It is important to assess your unique circumstances and objectives to decide which approach aligns best with your vision and needs.
Key aspects to recognize a reliable outsourcing company
As a company with over 18 years of experience in custom software development, we know the pain points that different businesses have to face when looking for a reliable service provider. Clients might feel overwhelmed by the volume of data they have to analyze after searching hashtags like IT, outsource, company. Hence, based on these observations, we've come up with a list of key points that help businesses of different types find what they are looking for in an IT outsourcing company.
Startups and small businesses
A small business is typically focused on finding a service provider that won't exceed the budget while maintaining quality. Here's what to do to find the best IT outsourcing company that understands this:
Budget management. Request hourly rates and cost estimation from potential outsources IT services vendors to ensure their pricing aligns with your limited budget. To maintain budget control, you can request a cost breakdown at the start of the design phase and again after the design is completed, before development begins.
Rapid market launch. Check company's profiles on review platforms and see if their clients were satisfied with their commitment to meeting software development deadlines.
Scalability and support. Ask for case studies demonstrating the service provider's experience in building scalable systems, and ensure they provide post-launch support services.
Transparency. Set up regular check-ins and progress reports from your vendor to monitor any potential overruns or hidden costs early in the process. Normally, a reliable outsourcing company mentions their communication style on their website. Typically it includes scheduled demos every two or three weeks.
Innovation and expertise. Look for vendors who not only showcase technical projects but also share insights on market trends and strategic innovations that have benefited their clients. You might inquire whether they have their own developments in the technologies they are working with.
Medium-sized businesses
For this segment there are such important things as enhancing the existing product, therefore, a software development company should be able to work with the third parties and integrations as well as help the team adopt new technologies.
Software integration. Verify the vendor's experience in integrating systems with your existing tools; request references from companies in your industry.
Omnichannel efficiency. Choose vendors who have successfully implemented omnichannel solutions; request demos or reviews of their past projects.
Design and security compliance. Insist on vendor credentials and compliance certificates that meet your industry standards.
Employee training and transition. Arrange for the vendor to conduct workshops or remote training sessions to ensure your team can seamlessly transition to the new system.
Large businesses and corporations
Large businesses take time to develop complex products, so a software development company should be one that has established its presence in the market and is prepared to stay for the long term.
Data security and integrity. Require the vendor to present their data protection policies and past security incident responses to ensure they can handle sensitive information securely. To ensure the sensitive data protection companies implement such measures as using frameworks with built-in security features, implementing microservice architecture, adopting least privilege approach and fine grained access.
Vendor stability and reliability. Check long-term client reviews to confirm the vendor's ability to be a stable long-term partner.
Process and control. Outline clear project management expectations and ensure the vendor uses tools that integrate well with your existing systems for sped up collaboration.
Long-term partnership. Confirm that the vendor offers ongoing support and regular updates post-launch.
Expert advisory. Set up strategic planning sessions with the vendor where they offer insights and recommendations that align with your business objectives and leverage technological advancements.
General recommendations
Define project requirements clearly
Before engaging with potential vendors, ensure that you have a well-defined set of project requirements, objectives, and deliverables. This clarity will aid in aligning your expectations with the vendor's capabilities.
Evaluate technical expertise
Look for vendors with a solid track record in the technologies and industries relevant to your project. Request to see previous project examples or case studies that demonstrate their expertise.
Assess communication skills
Effective communication is key to successful collaboration. Choose an outsourcing company that demonstrates clear and open communication, with designated points of contact and consistent updates.
Check references and reviews
You might contact past clients of the vendor to get firsthand feedback on their experience and satisfaction. Online reviews and testimonials can also provide additional insights into the vendor's reliability and quality of work.
Prioritize flexibility and scalability
Choose a vendor capable of adapting to changing project requirements and scaling solutions as your business grows. This ensures long-term sustainability and relevance of the solution.
Review security practices
Given the importance of data security, select vendors who prioritize cybersecurity and adhere to industry standards and regulations, reinforcing your project's integrity.
Evaluate post-launch support
Ensure that the vendor offers comprehensive post-launch support and maintenance services. This guarantee can safeguard ongoing success and address any emergent issues promptly.
A list of 10 leading outsourcing companies
Let's now address the companies that have been on the market for a while and provide a list of reliable outsourcing development vendors.
Ronas IT
With over 18 years of experience, Ronas IT specializes in custom software development, delivering innovative solutions tailored to client needs. The company focuses on mobile app development, web development, and UI/UX design, ensuring high-quality digital products. Our team prioritizes agile methodologies to enhance project efficiency and client satisfaction. The Ronas IT team as well helps implement AI into business processes, establish DevOps practices, and build products of various complexity, from startup to enterprise-size.
Yalantis
Yalantis, with 16+ years of experience, offers mobile and web application development along with product discovery and technology consulting. They deliver scalable software for various industries using modern technologies. Yalantis supports digital transformation initiatives with comprehensive development services.
INOXOFT
INOXOFT has 11 years of providing custom software development, with expertise in web and mobile applications for healthcare, education, and finance sectors. They leverage modern technologies to build secure and scalable software solutions. INOXOFT's client-centered approach ensures alignment with business objectives.
Atomic Object
With 24 years in the industry, Atomic Object specializes in mobile applications, web applications, and embedded systems development. They work across various domains to create software that functions across platforms. Atomic Object uses agile development processes for efficient project delivery.
BairesDev
BairesDev, with 16 years of experience, provides custom enterprise software development, staffing services, and technology consulting. They serve multiple sectors with end-to-end software engineering solutions. Their recruitment process ensures highly skilled professionals are engaged in projects.
You Are Launched
You Are Launched, with 9+ years of experience, focuses on MVP development, web and mobile app development, and market research. They assist startups and enterprises with launching digital products and refining them based on real-time feedback. Their approach emphasizes rapid development cycles.
Simform
Simform has 14 years of experience offering application development, cloud solutions, and DevOps services. They provide digital solutions and strategic technology partnerships to address complex business issues. Simform's flexible approach aligns solutions with client goals.
Merixstudio
Merixstudio brings 25 years of experience in full-stack development for web, mobile, and game applications, with a focus on JavaScript and Python. They engage in projects for startups and larger enterprises, ensuring project transparency through open communication. Merixstudio uses agile processes to deliver high-quality solutions.
Cleveroad
With 14 years of experience, Cleveroad offers software development services focused on web and mobile solutions. They create innovative, customer-oriented products optimizing user experience and functionality. Cleveroad tailors solutions to specific business needs and industry standards.
How Ronas IT provides outsourced IT services
Ronas IT offers dedicated teams and comprehensive solutions for businesses of all sizes and projects of varying complexity. We provide a wide range of services, including analytics, full-cycle development, DevOps, integrations, and ongoing support and maintenance. You can find the complete list of services in the website menu. Below, we outline the key features of our approach, which ensure a successful outsourcing partnership for our clients.
Analytical start to project
Every project at Ronas IT begins with a thorough analysis. We focus on uncovering the core needs of each client, transforming their vision into a clear, actionable plan, and making sure the project aligns with their business model.
Feasibility study
We examine whether the project is viable, looking at the technical aspects, budget, and industry fit. If a client approaches us with the intention of developing a large-scale booking platform, we will not proceed without careful consideration. Our first step will be to evaluate whether such an application is truly necessary for their business. It may be that a landing page, complemented by a mobile-first website, would adequately meet their requirements.
Requirement gathering
We collaborate with clients to gather detailed requirements, define project goals, set objectives, and outline deliverables. This clarity ensures everyone is on the same page from the start.
Strategic and thoughtful project work
We don't just follow a checklist. We engage with each project strategically.
Customized solutions
Our teams tailor solutions to meet specific needs, avoiding one-size-fits-all approaches. We create designs that reflect the brand's identity, and we are also equipped to develop comprehensive branding solutions. Thus, we possess the capability to implement any necessary features and tailor them to the specific needs of the business.
Iterative development
We use agile methods to stay flexible and responsive to changes, making sure the product evolves appropriately throughout its lifecycle.
Fast implementation and stable projects
Time-to-market and reliability are crucial for every project, therefore we implement DevOps practices in our own work to automate multiple tasks.
Efficient processes
We simplify development cycles and use automation to speed up project timelines without compromising quality, giving clients an early edge in the market.
Thorough testing
We cover the project's code with autotests to make sure that the project runs smoothly.
Scalable architectures
We build systems that can handle growth and increased demand, making sure clients' investments are future-proof. This also eliminates the fear of switching development providers in the future.
Strong management and technical skills
The team consists solely of highly skilled professionals with extensive experience in handling customer projects.
Experienced management
Our project managers are dedicated to fostering clear communication, managing risks effectively, and ensuring timely delivery. They keep clients informed of project progress according to the clients' preferred frequency, ensuring that expectations are fully met. Although demos are conducted every two weeks, we offer flexibility to update clients whenever they request.
Technical skills
Our engineers hold BA and higher degrees in engineering and possess deep proficiency across multiple domains. This expertise enables us to efficiently tackle complex challenges and deliver innovative solutions aligned with the latest technology trends. Additionally, we actively contribute to advancements within the technologies we use.
Cross-industry insights
With experience across various markets, we offer strategic advice beyond technical execution. This helps clients avoid investing in non-viable ideas and focus on initiatives with real potential. As an example of such a successful outsourcing partnership, read the case of UK Retreats, where we advised a startup on how to create a booking platform without investing a fortune.
Conclusion
Choosing the right IT outsourcing partner can significantly influence a company's ability to stay competitive. As we've explored, the spectrum of IT outsourcing services is vast, covering everything from complete software development to specific tasks like UI/UX design, DevOps, and more. Understanding the various offerings and knowing what to seek in a partner are critical steps in making an informed decision.
Outsourcing offers not only cost efficiency but also access to a global pool of talent and expertise. This allows businesses to focus on their core competencies while leveraging external innovation. At Ronas IT, we balance technical expertise with strategic insights, helping organizations avoid the pitfalls of poorly executed ideas while achieving rapid, stable, and scalable project outcomes. If you're interested in outsourcing your project development to our team or want to learn more about the services we provide, please feel free to leave a short message in the form below.